Most Westerners know that "face" is very important among the Chinese community. Yet, how to put this in business interactions, particularly when practicing credit management?
It turns out that it is within reach with some common sense.
When communicating with Hong Kong people, try to be humble and maintain “face” for them.
For example, instead of saying “Have you received our invoice? Why have we not been paid?”, you may consider to say that “We need your help to check if our invoice has been received. Please understand that my manager is giving me some pressure to check the past dues.”
A small twist of words will bring you an easier business life in Hong Kong.
This Credit Insight is an extract from the book Happy Customers Faster Cash, Hong Kong Edition and on sale at Amazon.
A guide to effective communication in financial Customer Relationship Management with a focus on compliance and credit management for Hong Kong companies. A chapter is dedicated to discussing various aspects of Hong Kong company credit reports.
#HongKong #credit #CreditReport #FaBuTX
Alexander has over 25 years of experience in Business Information Management and Information Technology. Previously, he has held leadership positions in the world’s leading Business Information providers, including Managing Director of Thomson Reuters Asia, and General Manager of Dun & Bradstreet (D&B), Hong Kong and Taiwan. In addition, he personally managed Hong Kong's Commercial Credit Bureau while working with D&B, and the Consumer Credit Bureau through his directorship at TransUnion Limited.