5 September 2016 – Hong Kong.
We are pleased to announce the publication of our book Happy Customers Faster Cash Hong Kong] edition – “A guide to effective communication in financial Customer Relationship Management. A book written by seasoned professionals in credit (risk) management Marcel Wiedenbrugge, Alexander Lo and Cliff Wynn.
Happy Customers Faster Cash Hong Kong editionis a practical book about effective and customer oriented communication with customers about issues such as credit management, overdue invoices, late payment, handling complaints and other related topics. The book consist of the basic version and additionally two extensive chapters about credit (risk) management, business culture and business communication in Hong Kong.
Of course we all want to get paid on time, but we don’t want to lose or damage the customer relationship during the process. Happy Customers Faster Cash Hong Kong Edition effectively and practically shows you how to achieve both objectives.
"Hong Kong is the only city of China supporting legally both English and Chinese as the official languages. If you want to do business in China, you should work with Hong Kong companies as the stepping stone to China market. In “Happy Customer, Faster Cash, Hong Kong Edition”, you will find many useful tools and tips about the credit management practices when you deal with Hong Kong companies. I particularly like the section of 3rd party report with verified data. This is very essential for business assurance."
David Ho, General Manager of Tradegood, Intertek Hong Kong (www.tradegood.com)
“This book not only provides an effective guidance for company information research but also indicates methodical procedures in order to obtain valid information for establishment of credit management. It clearly explains the macro business environment in Hong Kong and introduces many local general practices such as company registration, payment teams, payment method, credit reports and public records. I firmly believe this book is leading you in the right direction of setting up business in Hong Kong. It also brings up a lot of unexpectedly good ideas with supportive contents for an effective credit management.”
Raymond Lam, Financial Controller, Omron Electronics Asia Limited, Hong Kong
The Hong Kong edition is part of an international series ( http://goo.gl/ql7iDP ). If you want to learn more about credit management and business culture in Hong Kong, this book is an excellent start. Happy Customers Faster Cash is also available as a corporate version.
To find out more about this book please check Amazon ( http://goo.gl/OEILMn ) or contact Marcel Wiedenbrugge (email@example.com) or Alexander Lo.
Marcel Wiedenbrugge / Alexander Lo / Cliff Wynn
Alexander has over 25 years of experience in Business Information Management and Information Technology. Previously, he has held leadership positions in the world’s leading Business Information providers, including Managing Director of Thomson Reuters Asia, and General Manager of Dun & Bradstreet (D&B), Hong Kong and Taiwan. In addition, he personally managed Hong Kong's Commercial Credit Bureau while working with D&B, and the Consumer Credit Bureau through his directorship at TransUnion Limited.